ORDER PAYMENT
Credit card/Payment card
For orders paid by credit cards/payment cards, all card details are protected by the online payment processing system provided by Adyen, that accepts Visa, Mastercard and Maestro, and JVC.
Credit card/ Payment Card Security
DOBOUTIQUE.COM clients are guaranteed maximum Credit cards/payment cards security thanks to certified secure servers. You will notice the URL of www.DOBOUTIQUE.COM begins with HTTPS rather than HTTP, signifying you are navigating the site in secure mode. To ensure maximum security you will always be requested to enter your three digit secure code (CVV) for every purchase.
DOBOUTIQUE.COM advises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by Mastercard. For more information, please visit www.visa.com or www.mastercard.com.
Credit card/ Payment card Charges
Upon order placement, your bank will authorize the order amount to be taken from your card. DOBOUTIQUE.COM has up to 30 calendar days to confirm the availability and status of the merchandise and request verification of the transaction by contacting the Client’s bank for approval of the charges before the authorized status is confirmed as a charge to the Credit card/ Payment Card.
If there are sufficient funds and the account is valid, the order will be processed by Adyen on behalf of the two legal entities represented by DOBOUTIQUE.COM – D’O S.P.A and DELL’OGLIO Palermo 1890 S.r.l.
Credit card/Payment card Currency
Credit card/Payment Cards are debited in Euros, and the final price in local currency will be calculated using the applicable exchange rate the day the Credit cards/payment cards company processes the transaction.
Credit cards/payment cards Purchase - First Time Clients
We remind first-time Clients that DELL’OGLIO and D'O may contact the Client’s bank for approval of the charges. This verification process may delay immediate shipping. For first time clients, DOBOUTIQUE.COM reserves the right to request to ship the order to the Credit card/payment card Billing Address.
PayPal
DELL’OGLIO welcomes payments from PayPal Accounts, and reserves the right to process orders only if shipped to the same address the Paypal account is registered with.
Scalapay
If the purchase is with Scalapay the order arrives immediately and payment is in three instalments. The Buyer understands that the instalments will be paid to Incremento SPV Srl, related parties and their assignees, and that they authorise such transfer.
Klarna
A service that allows to split your payment into 3 instalments and spread the cost of your purchase over a longer period. With Klarna you enjoy the flexibility of paying in interest-free instalments.
Bank Wire Transfer
DELL’OGLIO accepts Bank Wire Transfer as a method of payment. If Bank Wire Transfer is selected as a method of payment, you will receive an order confirmation from storeonline@delloglio.it with DOBOUTIQUE.COM’s bank details, which may be linked to the company DELL’OGLIO Palermo 1890 S.r.l or D’O S.p.A depending on the product(s) purchased.
In order to proceed with a bank wire transfer for orders confirmed by D'O S.p.A, the bank details are below:
COMPANY: D’O S.p.A
BANK: Unicredit S.p.A
IBAN: IT09G0200804682 000105353266
BIC/SWIFT: UNCRITM1K67
In order to proceed with a bank wire transfer for orders confirmed by DELL’OGLIO Palermo 1890 S.r.l, the bank details are below:
COMPANY: DELL’OGLIO Palermo 1890 S.r.l
BANK: BANCA DEL FUCINO S.P.A.
IBAN: IT79C0312404600000000230109
BIC/SWIFT: BAFUITRR
Clients selecting Bank Wire Transfer are requested to send a copy of the transfer made within 48 hours of placing their order. Orders will be shipped upon receipt of the funds. If a copy of the transfer is not received with 48 hours, the order will be canceled.
ORDER UPDATES AND ASSISTANCE
Clients can obtain their order status and further assistance by sending an E-mail to storeonline@delloglio.it or calling the number +39 091584433.
To enable DOBOUTIQUE.COM to assist you in the most efficient way possible, we kindly invite you to indicate your full name and order number for all enquiries.
SHIPMENT TERMS
Subject to availability, all goods are dispatched as soon as possible, always in accordance with the delivery terms stated at the time of order. We will do our best to deliver your order on time. However, delays are sometimes unavoidable due to unforeseeable factors or events beyond our control (e.g. material shortages, travel or transport disruptions, import delays, technical or computer failures or higher than expected demand). Please note that the delivery of your order may take longer during special offer periods. On behalf of DOBOUTIQUE.COM all orders are shipped worldwide via couriers.
Please note, couriers will not deliver to P.O. Boxes.
Orders are shipped from the DOBOUTIQUE.COM warehouse in Palermo, Italy from Monday to Friday. Friday evening, Saturday, and Sunday will be processed on Monday morning.
COSTS AND DELIVERY TIMES
Shipping costs and delivery time may vary depending on the country selected.
DOBOUTIQUE.COM ships with the DDP (Delivery Duty Paid) formula in some countries (USA, JAPAN, SOUTH KOREA, AUSTRALIA, UNITED KINGDOM). All costs, including customs duties and local taxes are calculated and included in the final price at the time of payment. In these countries, the goods will then be delivered to the address indicated without any extra costs, in addition to what has already been paid at the time of purchase.
In the other countries with DDU (Delivery Duty Unpaid) any local sales taxes and / or customs duties must be paid directly by the Customer to the courier for each order at the time of delivery and will not be refunded if the items are returned.
Below you will find destination wise shipment mode, the fixed tarrif and delivery time (considering only working days):
IT DHL STANDARD 10,00EUR 1-3
UE countries DHL EXPRESS 15,00EUR 3-4
UK DHL EXPRESS 15,00EUR 3-4
HK/MACAU DHL EXPRESS 30,00EUR 3-4
TWN/SGP DHL EXPRESS 30,00EUR 3-4
USA DHL EXPRESS 30,00USD 3-4
CANADA DHL EXPRESS 30,00USD 3-4
RUSSIA DHL EXPRESS 30,00EUR 3-4
JAPAN DHL EXPRESS 28,00EUR 3-4
SOUTH KOREA DHL EXPRESS 30,00EUR 3-4
CHINA DHL EXPRESS 30,00EUR 3-4
OTHER COUNTRIES DHL EXPRESS 30,00 EUR 3-4
Your order will be accompanied by an invoice issued by the company DELL’OGLIO Palermo 1890 S.r.l or D’O S.p.A, according to the item(s) purchased.
For the sake of clarity, the orders will be processed and invoiced by one of the companies of the Dell’Oglio Group, basing on availability.
Regardless, for further information or assistance, the DOBOUTIQUE.COM customer care team can be contacted at customercare@delloglio.it or +39 091 584433 for all orders placed via DOBOUTIQUE.COM.
SHIPMENT DOCUMENTS
As per International Laws regulating Commerce and Trade of imports and exports all DELL’OGLIO orders are shipped out of Palermo, Italy WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased in Euro. IT IS ILLEGAL TO DECLARE A LOWER VALUES OR STATE THE ITEMS PURCHASED AS GIFTS/SAMPLES AS PER INTERNATIONAL IMPORT REGULATIONS.
SHIPMENT DOCUMENTS FOR EXOTIC PELTS AND SKINS:
Shipments of orders from DOBOUTIQUE.COM that contain an item made from an exotic pelt destined outside of the European Economic Community, by law, require an extra document for exportation called C.I.T.E.S. (Convention on International Trade in Endangered Species of Wild Flora and Fauna). This document acts as a passport for the item and explains that the item comes from an animal bred specifically for commerce and not taken from the wild. For more information please see: www.cites.org. The documents are issued from the Fishing Wildlife and Game Custom’s Office and may take up to 14 days to be processed. To obtain the documents, CITES requires the fiscal invoice and thus the Client’s Credit card/payment card WILL BE DEBITED BEFORE SHIPMENT. Due to standard processing time for the documents, the shipment will be delayed.
TRANSIT TIME
Estimated transit time after dispatch:
USA and Canada: 2-3 days
Europe: 1-2 days for major cities / 2-3 days for remote areas
South America: 3-4 days
Asia and the Middle East: 2-3 days
Australia and Oceania: 2-3 days for major cities / 4-5 days for remote areas
Africa: 2-4 days
UK: 3-4 days DDP (Delivered Duty Paid)
DOBOUTIQUE.COM shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond reasonable control.
Orders will be shipped once the payment has been verified and merchandise is confimeed as in stock
We remind first-time Clients that DELL’OGLIO will request Adyen to contact the Client’s bank for approval of the charges. This verification will delay immediate shipping.
Please note that during promotions and sales there may be delays in immediate shipping.
SHIPPING AND RETURN FEES
Shipping costs for countries not listed in the table above will be calculated at the time of payment depending on the country of shipment and the number/volume of items purchased.
FREE SHIPPING may be applied from time to time, in line with seasonal promotions.
**WHEN PROMOCODES ABOVE THE VALUE OF 10 % ARE APPLIED, SHIPPING COSTS MAY BE ADDED AT CHECKOUT .
RETURN FEES ARE AS FOLLOWS:
IT DHL STANDARD 8,00EUR
UE countries DHL EXPRESS 15,00EUR
UK DHL EXPRESS 15,00EUR
HK/MACAU DHL EXPRESS 30,00EUR
TWN/SGP DHL EXPRESS 30,00EUR
USA DHL EXPRESS 30,00USD
CANADA DHL EXPRESS 30,00USD
RUSSIA DHL EXPRESS 30,00EUR
JAPAN DHL EXPRESS 28,00EUR
SOUTH KOREA DHL EXPRESS 30,00EUR
CHINA DHL EXPRESS 30,00EUR
OTHER COUNTRIES DHL EXPRESS 30,00 EUR
SHIPMENT TRACKING
Once your order has been shipped, the DOBOUTIQUE.COM Customer Care team will send you the tracking number of the selected currier, to enable you to trace progress of your shipment.
To trace your shipment, click on the link below and insert your AWB number received via email:
DHL: https://www.logistics.dhl/it-en/home/tracking.html
UPS - https://www.ups.com/tracking/tracking.html
SHIPMENTS TO RUSSIA
All shipments to Russia are shipped on behalf of DOBOUTIQUE.COM by the company DOW S.r.L.
DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS (“T&C”)
These T&C are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use.
- Terms used herein:
Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International ZAO and DHL Express OOO. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments.
Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union.
Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organization and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time.
Shipper means a legal entity, normally an online store, that handed Express Shipments over to the Express Carrier for delivery.
Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.
- T&C Subject Matter
2.1. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker (“Agreement”).
2.2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box “I accept terms and conditions of the Public Offer,” as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper’s website.
2.3. Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and customs operations in respect of Express Shipment, including those containing information comprising commercial, bank and other secrets protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation.
Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclose of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment.
- DHL Express Network Terms and Conditions of Carriage.
3.1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below:
Deliveries and Undeliverables
Shipments cannot be delivered to PO box address or postal codes only. Shipments are delivered to the Consignee’s address given by Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Consignee personally. Shipments to addresses with a central receiving area will be delivered to that area precisely. If the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to pay for delivery, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment is transferred to DHL and may be sold by DHL without incurring any liability whatsoever to Shipper or anyone else, with the proceeds of sale less service charges and related administrative costs to be returned to Shipper.
Inspection
DHL has the right to open and inspect Shipments without notice.
DHL’s Liability
DHL’s liability is expressly limited to direct loss and damage only and cannot exceed per kilo/lb limits pursuant to Section 6. Any other types of loss or damage whatsoever are excluded (including but not limited to lost profits, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL’s attention before or after acceptance of the Shipment. If a Shipment combines carriage by air, road or other mode of transport, it shall be deemed to have been carried by air. DHL’s liability in respect of any one Shipment transported, without prejudice to Sections 7 through 11, is limited to its actual cash value and shall not exceed:
- an amount calculated based on $US 25.00/kilogram or $US 11.34/lb for Shipments transported by air or other non-road mode of transportation; or
- an amount calculated based on $US 12.00/kilogram or $US 5.44 /lb for Shipments transported by road.
Claims are limited to one claim per Shipment; settlement of such claim will be full and final settlement for all loss or damage in connection therewith. If Shipper regards these limits as insufficient they must make a special declaration of value and request insurance as described in Section 8 (Shipment Insurance) or make their own insurance arrangements, failing which Shipper assumes all risks of loss or damage.
Time Limits for Claims
All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever in respect of those claims.
Delayed Shipments and Money-Back Guarantee
DHL will make every reasonable effort to deliver the Shipment according to DHL’s regular delivery schedules, however, these schedules are not binding and do not form part of this Agreement. DHL is not liable for any damages or loss caused by delays.
Certain services have a money-back guarantee which provides for a credit or refund for delay of all or part of the Shipment’s transport charges in some cases. The Money-Back Guarantee Terms and Conditions are available on the DHL website (www.dhl.com) or from DHL Customer Service.
Circumstances Beyond DHL’s Control
DHL is not liable for any loss or damage arising out of circumstances beyond DHL’s control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if made known to DHL; any act or omission by a person not employed or contracted by DHL, e.g. Shipper, Consignee, third party, customs authorities or other government officials; “Force Majeure”, e.g. earthquake, cyclone, storm, flood, fog, war, plane crash or embargo, riot or civil commotion, industrial action.
International Conventions
If Shipments are transported by air and involve an ultimate destination or stop in a country other than the country of departure, the Montreal Convention, or the Warsaw Convention as applicable, governs. For international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply. These conventions limit DHL’s liability for shipment loss or damage.
Routing
Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.
Governing Law
Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment, and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law.
3.2 Full text of the текст DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ru website.
- Customs Operations Terms & Conditions
4.1. Customs Broker:
4.1.1 may performs customs declaration of Express Shipments;
4.1.2. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email;
4.1.3. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments.
4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker’s request.
All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF.
4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost
4.4.The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.
- Liability of the Parties
5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter’s breach of customs regulations due to the Consignee’s failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice.
5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them.
5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.
- Service Fees and Payment for Customs Operations:
6.1. Service fees are determined based on the Customs Broker’s rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder.
6.2. The Consignee must pay for the Customs Broker’s services.
6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter’s expense until the Customer Broker’s services provided to the Consignee hereunder are paid in full.
- General Provisions
7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.
УСЛОВИЯ ДОСТАВКИ И СОВЕРШЕНИЯ ТАМОЖЕННЫХ ОПЕРАЦИЙ
ПО СЕТИ ЭКСПРЕСС-ПЕРЕВОЗЧИКА DHL EXPRESS (далее - Условия)
Настоящие Условия используются при оказании услуг Экспресс-перевозчиком DHL Express при доставке Экспресс-грузов для личного пользования.
- Термины, используемые в настоящих Условиях:
Экспресс-перевозчик - DHL Express представлен на территории РФ двумя лицами: ЗАО «ДХЛ Интерненшл» и ООО «ДХЛ Экспресс». DHL Express, а также третьи лица, осуществляют совместную деятельность по международной перевозке Экспресс-грузов и совершению таможенных операций в отношении Экспрес-грузов.
Таможенный представитель – ООО «ДХЛ Экспресс», совершающее от имени и по поручению декларанта или иных заинтересованных лиц таможенные операции в соответствии с таможенным законодательством Таможенного Союза.
Экспресс-груз – товар, перевозимый в рамках скоростной перевозки любыми видами транспорта с использованием электронной информационной системы организации и отслеживания перевозок на сайте www.dhl.ru в целях доставки данного товара до Получателя в соответствии с индивидуальной транспортной накладной в течение минимально возможного и/или фиксированного промежутка времени.
Отправитель – юридическое лицо, обычно интернет-магазин, передавшее Экспресс-перевозчику Экспресс-груз для доставки.
Получатель – физическое лицо, получатель Экспресс-груза, указанный на транспортной накладной DHL Express.
- Предмет настоящих Условий
2.1. Настоящие Условия представляют собой публичную оферту и составляют Договор перевозки и совершения таможенных операций в отношении Экспресс-грузов консенсуального типа, совершаемый между Отправителем/Получателем, Экспресс-перевозчиком и Таможенным представителем (далее - Договор).
2.2. Нажатием кнопки, проставлением галочки либо другого знака в поле «Я принимаю условия Публичной оферты» а также/либо какого-либо другого фактического подтверждения согласия на сайте Отправителя при заказе Получатель Экспресс-грузов принимает положения настоящего Договора от своего имени и от имени иных прямо или косвенно заинтересованных лиц, включая и Отправителя.
2.3. В соответствии с применимым в РФ законодательством Экспресс-перевозчик и Таможенный представитель вправе требовать от Получателя документы и сведения, необходимые для выполнения международной перевозки Экспресс-грузов и совершению таможенных операций в отношении Экспресс-грузов, в том числе содержащие информацию, составляющую коммерческую, банковскую и иную охраняемую законом тайну, либо другую конфиденциальную информацию, и получать такие документы и сведения в сроки, обеспечивающие соблюдение установленных законодательством требований. Экспресс-перевозчик и Таможенный представитель признает и подтверждает, что полученная информация, составляющая государственную, коммерческую, банковскую и иную охраняемую законом тайну (секреты), либо другая конфиденциальная информация не будет разглашаться или использоваться Экспресс-перевозчиком, Таможенным представителем и их работниками для собственных целей, передаваться иным лицам, за исключением случаев, предусмотренных законодательством, применимым в РФ, а также случаев, когда передача информации иным лицом необходима для выполнения международной перевозки Экспресс-грузов и совершения таможенных операций в отношении Экспресс-грузов.
- Условия доставки по сети DHL Express.
3.1. Отправитель и Получатель согласны с тем, что для транспортировки грузов по сети DHL Express применяются обычные Условия доставки DHL Express, основные положения которых, важные для Получателя, перечислены ниже:
Доставка и невозможность доставки
Грузы не могут быть доставлены по адресам абонентских ящиков или с указанием только почтовых индексов. Грузы доставляются по адресу Грузополучателя, указанному Грузоотправителем (в случае почтовой услуги - по адресу первого почтового центра), однако, не обязательно лично Грузополучателю. Доставка Грузов, адресованных в центральную зону получения грузов, производится именно в эту зону. В случае неприемлемости груза, его заниженной таможенной стоимости, невозможности нахождения или идентификации Грузополучателя с помощью разумных мер, отказа Грузополучателя от доставки или оплаты доставки «DHL» предпримет все зависящие от него меры для возврата Груза Грузоотправителю за счет последнего; в противном случае Груз поступает в распоряжение «DHL» и может быть реализован по его усмотрению без какой-либо ответственности перед Грузоотправителем и любыми иными лицами, а вырученные от реализации денежные средства за вычетом стоимости услуг и соответствующих административных расходов подлежат возврату Грузоотправителю.
Инспектирование
«DHL» имеет право вскрывать и инспектировать Грузы без уведомления.
Ответственность «DHL»
Ответственность «DHL» однозначно ограничивается реальным ущербом и не может превышать предельных значений в расчете на килограмм/ фунт веса Груза согласно Разделу 6. Любые иные виды убытков или ущерба, (включая, помимо прочего, упущенную выгоду, процентный доход и деловую перспективу), вне зависимости от того, является ли подобный ущерб и убытки особыми или косвенными, даже в том случае, если даже «DHL» было поставлено в известность о риске возникновения подобного ущерба или убытков как до, так и после приема Груза, «DHL» не возмещаются. Если перевозка груза осуществляется комбинированным способом с использованием авиационного, автомобильного и иного вида транспорта, считается, что она осуществлялась авиационным транспортом. Ответственность «DHL» в отношении любого отдельно взятого Груза, (независимо от положений, содержащихся в Разделах 7-11), ограничивается фактической стоимостью и не может превышать:
- суммы, исчисленной из расчета 25,00 долларов США за килограмм или 11,34 доллара США за фунт веса Груза, перевозимого авиационным или иными видами транспорта, кроме автомобильного, либо
- суммы, исчисленной из расчета 12,00 долларов США за килограмм или 5,44 доллара США за фунт веса Груза, перевозимого автомобильным транспортом.
По каждому Грузу не может быть заявлено более одной претензии, причем произведенный расчет признается полным и окончательным расчетом за все убытки или ущерб, причиненный в указанной связи. Если Грузоотправитель сочтет вышеприведенные предельные суммы выплат недостаточными, он должен отдельно объявить ценность груза и заявить о необходимости его страхования в соответствии с положениями Раздела 8 (Страхование Грузов), либо самостоятельно застраховать груз; в противном случае все риски причинения ущерба и убытков грузу переходят на Грузоотправителя.
Срок предъявления претензий
Все претензии должны быть заявлены «DHL» в письменном виде в течение тридцати (30) дней с момента приема груза «DHL»; в противном случае «DHL» не будет нести по претензиям никакой ответственности.
Задержка в перевозке Грузов и Гарантии возврата денежных средств
«DHL» предпримет все зависящие от него меры для доставки груза в соответствии с регулярным расписанием «DHL», однако такое расписание не является обязательным к исполнению и не является частью настоящего контракта. «DHL» не несет какой-либо ответственности за любой ущерб или убытки, обусловленные задержкой в доставке.
Ряд услуг предусматривают гарантию возврата денежных средств, обеспечивающую выплату или возмещение денежных средств в размере полной или частичной стоимости доставки Груза в случае задержки в некоторых ситуациях. С условиями гарантии возврата денег можно ознакомиться на веб-сайте «DHL» (www.dhl.com) или в отделе обслуживания клиентов «DHL».
Независящие от «DHL» обстоятельства
«DHL» не несет ответственность за какой-либо ущерб и убытки, вызванные не зависящими от «DHL» обстоятельствами. Указанные обстоятельства, помимо прочего, включают: негативное воздействие электрических или магнитных полей на электронные или фотографические изображения, данные или записи или их стирание, любые дефекты или характеристики, обусловленные характером Груза, даже если о них было сообщено «DHL»; любые действия или бездействие лиц, не являющихся сотрудниками или подрядчиками «DHL», а именно, Грузоотправителя, Грузополучателя, третьей стороны, таможенных органов или иных официальных лиц; «Форс-мажорные обстоятельства» — землетрясение, циклон, ураган, наводнение, туман, военные действия, катастрофа воздушного судна или эмбарго, мятеж или массовые беспорядки, производственные конфликты.
Международные конвенции
В случае осуществления перевозки Грузов авиационным транспортом, когда конечный пункт назначения или остановки находится в стране, отличной от страны отправления, применяются положения Монреальской конвенции или Варшавской конвенции в зависимости от обстоятельств. В случае осуществления перевозки международным дорожным транспортом может применяться Конвенция о договоре международной дорожной перевозки грузов (КДПГ). Эти конвенции ограничивают ответственность «DHL» за утерю либо повреждение груза.
Маршрут следования
Грузоотправитель соглашается с любым маршрутом следования и отклонениями от него, включая возможность прохождения Груза через промежуточные перевалочные пункты.
Применимое законодательство
Любые споры, возникающие из настоящих Условий, или в связи с ними, в интересах «DHL» подлежат рассмотрению в судах страны отправления Груза и регулируются законодательством этой страны, при этом Грузоотправитель обязуется признать указанную юрисдикцию, если это не противоречит действующему законодательству.
3.2 Полный текст Условий доставки по сети DHL Express доступен на сайте www.dhl.ru .
- Условия совершения таможенных операций
4.1. Таможенный представитель:
4.1.1 вправе производить таможенное декларирование Экспресс-груза;
4.1.2 обязуется информировать Получателя о дате прибытия товаров на склад временного хранения (далее – СВХ) посредством факсимильной или электронной связи;
4.1.3 обязуется совершать другие действия, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, необходимые для совершения таможенных операций, в качестве лица, наделенного Получателем полномочиями в отношении декларируемых Экспресс-грузов.
4.2. Получатель обязуется предоставлять Таможенному представителю полные и достоверные сведения и документы, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, для осуществления декларирования Экспресс-грузов, а также в соответствии с запросом Таможенного представителя представлять дополнительные документы.
Все необходимые документы для декларирования товаров должны быть представлены не позднее 10 (десять) календарных дней с момента прибытия товаров на склад временного хранения
4.3. Получатель обязуется самостоятельно соблюдать все формальности, связанные с частотой перемещения им грузов через таможенную границу.
4.4.Отправитель и Получатель гарантируют юридические правомочия или иные законные основания на совершение юридически значимых действий Таможенного представителя от их имени и несут полную ответственность за предоставление полной и достоверной информации относительно Экспресс груза.
- Ответственность Сторон
5.1. Получатель несет ответственность за штрафные санкции, наложенные на Таможенного представителя вследствие нарушения последним таможенных правил в связи с предоставлением Получателем неполной и/или недостоверной информации и документов, в том числе, несоответствия перевозимых товаров сопроводительным документам в части их наименования, количества, иных характеристик, влияющих на достоверное декларирование, а равно несвоевременного предоставления Получателем указанных документов и информации, и в этом случае Получатель обязуется возместить Таможенному представителю суммы таких санкций на основании отдельного счета.
5.2. Таможенный представитель не несет ответственность за упущенную выгоду, а также иные косвенные и непредвиденные убытки Получателя, даже если такие убытки предсказуемы или если Таможенный представитель был о них уведомлен, или мог бы или должен бы был знать о них.
5.3. Стороны освобождаются от ответственности за частичное или полное неисполнение обязательств по настоящему Договору, если оно явилось следствием обстоятельств непреодолимой силы, и если эти обстоятельства непосредственно повлияли на исполнение данного Договора.
- Тарифы и оплата услуг по совершению таможенных операций:
6.1. Стоимость услуг определяется в соответствии с тарифами Таможенного представителя на дату выставления счета, включая суммы таможенных и иных платежей, уплаченных Таможенным представителем при оказании услуг по настоящему Договору.
6.2. Услуги Таможенного представителя должны быть оплачены Получателем.
6.3. Таможенный представитель оставляет за собой право за счет Получателя удерживать любые товары последнего до момента получения Таможенным представителем полной оплаты услуг, оказанных Получателю по настоящему Договору.
- Общие положения
7.1. В случае изменения текста Условий и/или Договора, Стороны соглашаются, что будут применены Условия, действующие на дату получения согласия, указанного в п. 2.2.
SHIPMENT INSURANCE
DOBOUTIQUE.COM shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer covered by the insurance.
SUCCESSFUL DELIVERY
All Clients who enter into a commercial relationship with DOBOUTIQUE.COM by placing an order MUST have the item delivered. If at anytime, a Client refuses the delivery or requests a return to sender all extra shipments and any import fees will be deducted from any eventual reimbursement.
ORDER RECEIPT
Upon delivery, clients are advised to inspect the box carefully BEFORE signed for receipt of the merchandise. If your order has been opened by your local Customs office or by the Courier for further inspection, the box will be closed with a branded security control seal. If the box looks to have been tampered with, or the official DELL’OGLIO adhesive tape is NOT intact, we advise clients to either sign for the package with reservations or refuse the package. In the event, that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered, we advise to open a claim immediately with the local DHL Office and contact DOBOUTIQUE.COM at storeonline@delloglio.it.AUTHORIZED SHIPMENT DELIVERY
Upon delivery, Clients are asked to inspect the box carefully BEFORE placing a signature for the receipt of the merchandise.
If the Client will receive a box that had been open by the Custom or by the Courier from external inspections, the parcel would be with a control security seal.
For any reason, if the box looks tampered or the official adhesive tape is NOT intact, either sign for the package with reservations or refuse the package. In the event, that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered, be sure to open a claim immediately with the local DHL Office and contact DELL’OGLIO at storeonline@delloglio.it
UNSUCCESSFUL SHIPMENT DELIVERY
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the DOBOUTIQUE.COM commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement
PROCESSING ORDERS
DELL’OGLIO Palermo 1890 S.r.l and D’O S.P.A reserve the right to decline an order in the event that Adyen does not receive verification from the Client's bank or flags the order as potentially fraudulent. It is at the sole discretion of DELL’OGLIO Palermo 1890 S.r.l and D’O S.P.A to reserve the right to decline to process an order and/or offer service to anyone at anytime. Once an order is placed for available items no changes can be made to that order. Orders placed separately will be shipped separately. DELL’OGLIO Palermo 1890 S.r.l and D’O S.P.A reserve the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping.
CLIENT REQUIREMENTS
To place orders at DOBOUTIQUE.COM Clients must:
- Be 18 years or older.
- Be eligible to enter legally binding contracts.
- Be competent to enter legally binding contracts.
- Have a valid POP e-mail address.
- Have a valid Credit Card for authorization and payment: Visa or MasterCard and wire transfer.
All orders from the DOBOUTIQUE.COM website will be subject to import fees outside of the European Community and it is the sole responsibility of the Client to comply with import regulations and pay import fees (excluding the following DDP countries where goods are shipped inclusive of taxes: USA, Australia, Japan, South Korea and United Kingdom) If the package is not successfully delivered to the Client’s address as per the DOBOUTIQUE.COM commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.
RETURN POLICY - GENERAL TERMS
If for any reason Clients are not satisfied with their order, a return request may be made within 10 days of receipt of the item(s).
The following terms must be followed fo the return to be processed:
- The original SECURITY SEAL must be intact and attached to the item(s), and must not have been removed or cut in any way.
- Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
- Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.)received with the order.
- Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
- Returns should be sent with the original shipment box.
- In the case of defective or incorrect merchandise received, clients should send photographic support to storeonline@delloglio.it
- Swimwear (bikini bottoms, swim trunks or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed. Items that have any sign of use or wear will be returned to the client.
- - Pick-ups for all authorized returns with DELL’OGLIO's courier account numbers must originate from the same country of the original shipment.
- - DELL’OGLIO reserves the right to refuse returns that are unauthorized and/or not sent with the same courier as specified in the email detailing the return instructions. If an unauthorized return is accepted, DELL’OGLIO reserves the right to deduct a 10% administrative/re-stocking fee from the refund.
- - DELL’OGLIO will not accept returned merchandised that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.
EXCHANGE AND REFUND POLICY
All authorized returned merchandise is subject re-entry inspection which is at the sole discretion of DELL’OGLIO and must meet all the requirements listed under the Return Policy
If the authorized returned item(s) passes re-entry inspection, the Client will receive a confirmation of the return from storeonline@delloglio.it.
If the Client requests a Size Change the exchange item will be sent to the Client free of charge.
If the Client requests a refund, the refund minus a return fee of €20,00 and any Import/Export Tax & Fees incurred will be processed as per the original payment method selected.
Generally, refunds processed via credit card will reappear in the Client’s card statement within ten working days, however the exact time may depend from credit card company to credit card company.
DELL’OGLIO reserves the right to refuse unauthorized returns. DELL’OGLIO will NOT accept any items that have been worn, washed or altered for any reason. DELL’OGLIO reserves the right to INSPECT returned merchandise and assess re-stocking fees depending on the state of the returned merchandise
RETURN INSTRUCTIONS
- E-mail storeonline@delloglio.it within 10 days from the delivery date to request a Return Authorization Number (R.A.N.). Please include Order Number (T#######), Item Code(s) of the item(s) to be returned and state if the return is size exchange, store credit or refund.
- Please send the return with the courier indicated in the email sent by DOBOUTIQUE.COM customer service. Please write the Return Authorization Number on the Airway Bill, on the outside of the box and complete the AirWay Bill as per the instructions in the RAN E-mail. (The Courier will provide the AirWay Bill to complete upon pick-up).
PRODUCTS AND IMAGES ONLINE
DELL’OGLIO Palermo 1890 S.r.l and D’O S.P.A (as represented by DOBOUTIQUE.COM) decline every responsibility that, due to a particular configuration of a client’s computer or to malfunction, the colors of the products visualized on the web site could appear to be slightly different from the original. Images on DOBOUTIQUE.COM belong to DELL’OGLIO Palermo 1890 S.r.l. and D’O S.P.A and any unauthorized use of these images without the express written consent of DELL’OGLIO Palermo 1890 S.r.l. and D’O S.P.A is forbidden.
PRODUCT AVAILABILITY
Items featured on DOBOUTIQUE.COM reflect the actual availability of the item in color and size. The site is linked to all the holdings of DELL’OGLIO Palermo 1890 S.r.l and D’O S.P.A including warehouses and boutiques. Once the order is processed by the Orders Department DELL’OGLIO Palermo 1890 S.r.l and D’O S.P.A reserve the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record with DELL’OGLIO Palermo 1890 S.r.l. and D’O S.P.A.
Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request.
PROPERTY-COPYRIGHT & TRADEMARKS
DELL’OGLIO Palermo 1890 S.r.l is the owner of the website DOBOUTIQUE.COM and its contents, which are shared with and managed in collaboration with D’O S.P.A. This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts. The material included in the web site DOBOUTIQUE.COM is protected by copyright. Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from DELL’OGLIO Palermo 1890 S.r.l.. DELL’OGLIO Palermo 1890 S.r.l. does not allow the use of DOBOUTIQUE.COM’s contents or the trademark for any other purpose than what is written above.
FINAL CUSTOMER
DELL’OGLIO has created and published the web site DOBOUTIQUE.COM with the mission to offer a service exclusively for Clients of DELL’OGLIO Palermo 1890 S.r.l and D.O S.p.A The products on sale on the web site DOBOUTIQUE.COM are destined to the Final Customer. “Final Customer" is intended as any person or people who do not operate their own entrepreneurial nor professional activity that may include but not be limited to the re-sale of merchandise purchased at DELLLOGLIOSTORE.COM DELL’OGLIO Palermo 1890 S.r.l and D’O S.P.A reserve the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.
DECLINATION OF RESPONSABILITY
DELL’OGLIO Palermo 1890 S.r.l and D’O S.P.A publish information on the web site DOBOUTIQUE.COM to provide a service to Users, but decline every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once brought to attention, DELL’OGLIO Palermo 1890 S.r.l. and D’O S.P.A will execute immediate correction. DELL’OGLIO Palermo 1890 S.r.l and D’O S.P.A also reserve the right to make corrections and changes to the web site when necessary without giving prior notice. DELL’OGLIO Palermo 1890 S.r.l. and D’O S.P.A do not offer any guarantee that the information published on its own web site, is in conformity with the laws of the User’s competent jurisdiction. DOBOUTIQUE.COM and all local domains (.CN, .CO.UK, .IT, .JP) is a protected site according to international Internet standards and, if used correctly, Users can be reassured not to encounter viruses. However, DELL’OGLIO Palermo 1890 S.r.l and D’O S.P.A decline any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the website and declines any responsibility from eventual faulty operations of the web site due to the deactivation of “cookies" in the User's browser. Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections
DELL’OGLIO Palermo 1890 S.r.l and D’O S.P.A reserve the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.
ITALIAN LAW
The DOBOUTIQUE.COM web site, in adherence to Italian law and in particular to the Court of Palermo, states:
“Entering this web site the User, DELL’OGLIO Palermo 1890 S.r.l and D’O S.p.A agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the web site. The the User, DELL’OGLIO Palermo 1890 S.r.l and D’O S.p.A also agree to submit exclusively to the competent Court of Palermo for the questions above DELL’OGLIO Palermo 1890 S.r.l and D’O S.p.A do not guarantee in any way that material present on the web site can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws."
Privacy Policy
The data and privacy policy related to the EU Regulation 2016/679 and the art.13 of Privacy Code Legislative Decree 196/2003 and subsequent amendments.
The data policy is available at the following page
SIZE CHART
WOMAN APPAREL
|
International sizes |
IT |
Jeans |
US |
UK |
FR/EU |
JP |
||
|
|
standard |
roman numerals |
waist |
|
standard |
Trunk (inches) |
|
|
|
XXS |
36 |
000 |
22-23 |
0 |
4 |
30 |
32 |
5 |
|
XS |
38 |
00 |
24-25 |
2 |
6 |
32 |
34 |
7 |
|
s |
40 |
0 |
26-27 |
4 |
8 |
34 |
36 |
9 |
|
M |
42 |
I |
28-29 |
6 |
10 |
36 |
38 |
11 |
|
L |
44 |
II |
30-31 |
8 |
12 |
38 |
40 |
13 |
|
XL |
46 |
III |
32-33 |
10 |
14 |
40 |
42 |
15 |
|
XXL |
48 |
IV |
34-35 |
12 |
16 |
42 |
44 |
17 |
|
XXXL |
50-52 |
V |
36-38 |
14-16 |
18-20 |
44-46 |
46 |
19-21 |
Metric conversion
|
Inches |
22 |
24 |
26 |
28 |
30 |
32 |
34 |
36 |
38 |
40 |
42 |
44 |
46 |
|
Centimetres |
56 |
61 |
66 |
71 |
76 |
81 |
86 |
91 |
97 |
102 |
107 |
112 |
117 |
WOMAN ACCESSORIES
Belts
|
International sizes |
Length |
|
|
|
cm |
inches |
|
XXS |
60-65 |
24-26 |
|
XS |
70-75 |
28-30 |
|
S |
80-85 |
32-34 |
|
M |
90-95 |
36-38 |
|
L |
100 |
40 |
|
XL |
105 |
42 |
|
XXL |
110 |
44 |
|
XXXL |
115 |
46 |
|
The length of a belt is measured from the buckle (included) up to the central hole. |
||
Gloves
|
International sizes |
Length |
|
|
|
cm |
inches |
|
XXS |
12,5 |
6 |
|
XS |
16,5 |
6.5 |
|
S |
17,8 |
7 |
|
M |
19 |
7.5 |
|
L |
20,3 |
8 |
|
XL |
21,6 |
8.5 |
|
XXL |
22,9 |
9 |
|
XXXL |
24 |
9.5 |
|
Measure your hand at knuckles level excluding thumb. The equivalent measure in inches corresponds to your size. |
||
Hats
|
International sizes |
Length |
|
|
|
|
cm |
inches |
UK/US |
|
XXS |
54 |
21.6 |
63/4 |
|
XS |
55 |
21.6 |
67/3 |
|
S |
56 |
22 |
7 |
|
M |
57 |
22.4 |
71/3 |
|
L |
58 |
22.8 |
71/4 |
|
XL |
59 |
23.2 |
73/3 |
|
XXL |
60 |
23.6 |
71/2 |
|
XXXL |
61 |
34 |
73/3 |
|
Measure the circumference of your head above eyebrows level. |
|
||
WOMAN SHOES
|
EU |
UK |
US |
JP |
|
34-35,5 |
1-2.5 |
4-5.5 |
21-22.5 |
|
36-36,5 |
3-3.5 |
6-6.5 |
23-23.5 |
|
37-37,5 |
4-4.5 |
7-7.5 |
24-24.5 |
|
38-38,5 |
5-5.5 |
8-8.5 |
25-25.5 |
|
39-39,5 |
6-6.5 |
9-9.5 |
26-26.5 |
|
40-40,5 |
7-7.5 |
10-10.5 |
27-27.5 |
|
41-41,5 |
8-8.5 |
11-11.5 |
28-28.5 |
|
42-44 |
9-11 |
12-14 |
29-31 |
MEN’S WEAR
|
International sizes |
IT |
Jeans |
US/UK |
FR |
Shirts |
||
|
|
standard |
roman numerals |
waist |
|
|
cm |
pollici |
|
XXS |
44 |
0 |
28-29 |
34 |
40 |
37 |
|
|
XS |
46 |
I |
30-31 |
36 |
42 |
38 |
14 |
|
S |
48 |
II |
32-33 |
38 |
44 |
39 |
141/2-15 |
|
M |
50 |
III |
34-35 |
40 |
46 |
40 |
151/2-153/4 |
|
L |
52 |
IV |
36-37 |
42 |
48 |
41 |
16-161/2 |
|
XL |
54 |
V |
38-39 |
44 |
50 |
42-43 |
17-171/2 |
|
XXL |
56 |
VI |
40-41 |
46 |
52 |
44-45 |
18-181/2 |
|
XXXL |
58 |
VII |
42-43 |
48 |
54 |
46-47 |
19-191/2 |
Metric conversion
|
Inches |
22 |
24 |
26 |
28 |
30 |
32 |
34 |
36 |
38 |
40 |
42 |
44 |
46 |
|
Centimetres |
56 |
61 |
66 |
71 |
76 |
81 |
86 |
91 |
97 |
102 |
107 |
112 |
117 |
MEN’S ACCESSORIES
Cinture
|
International sizes |
Length |
|
|
|
cm |
inches |
|
XXS |
75 |
30 |
|
XS |
80 |
32 |
|
S |
85 |
34 |
|
M |
90-95 |
36-38 |
|
L |
100 |
40 |
|
XL |
105 |
42 |
|
XXL |
110-115 |
44-46 |
|
XXXL |
120 |
48 |
|
The length of a belt is measured from the buckle (included) up to the central hole. |
||
Gloves
|
International sizes |
Length |
|
|
|
cm |
inches |
|
XXS |
17,8 |
7 |
|
XS |
19 |
7.5 |
|
S |
20,3 |
8 |
|
M |
21,6 |
8.5 |
|
L |
22,9 |
9 |
|
XL |
24 |
9.5 |
|
XXL |
25,4 |
10 |
|
XXXL |
26,7-27,9 |
10.5-11 |
|
Measure your hand at knuckles level excluding thumb. The equivalent measure in inches corresponds to your size. |
||
Hats
|
International sizes |
Length |
|
|
|
|
cm |
inches |
UK/US |
|
XXS |
54 |
|
63/4 |
|
XS |
55 |
21.6 |
67/3 |
|
S |
56 |
22 |
7 |
|
M |
57 |
22.4 |
71/3 |
|
L |
58 |
22.8 |
71/4 |
|
XL |
59 |
23.2 |
73/3 |
|
XXL |
60 |
23.6 |
71/2 |
|
XXXL |
61 |
24 |
73/3 |
|
Measure the circumference of your head above eyebrows level. |
|
||
MEN’S SHOES
|
EU |
UK |
|
36-39.5 |
2-5.5 |
|
40-40.5 |
6-6.5 |
|
41-41.5 |
7-7.5 |
|
42-42.5 |
8-8.5 |
|
43-43.5 |
9-9.5 |
|
44-44.5 |
10-10.5 |
|
45-45.5 |
11-11.5 |
|
46-49 |
12-15 |
Privacy Policy
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Reclami e Piattaforma on line per la risoluzione alternativa delle controversie (ODR)
Con le presenti Condizioni Generali di Vendita il Cliente è informato che, ai sensi del Regolamento UE n. 524/2013 e del D.Lgs. 6 agosto 2015 n. 130, è stata istituita da parte della Commissione Europea una piattaforma online per la risoluzione delle controversie ODR (“online dispute resolution”) derivate dall’acquisto online di beni, accessibile tramite il seguente link: ec.europa.eu/consumers/odr/
Il Cliente potrà inviare comunque un reclamo a D'O S.p.A., scaricando e compilando il Modulo Reclami (disponibile a questa pagina) e inviandolo tramite la mail customercare@delloglio.it